Return & Refund Policy
Effective Date: 22 February 2026
Last Updated: 22 February 2026
At EVIKON, customer satisfaction is our priority. Every product is carefully inspected before dispatch. However, if you experience any issue with your order, we are here to assist you.
This Return & Refund Policy explains the terms applicable to purchases made through www.evikonbd.com or our official social media platforms.
✅ Eligibility for Return or Exchange
You may request a return or exchange if:
The product is unused, unwashed, and in original condition
All tags, labels, and packaging are intact
The request is made within 7 days of receiving the product
The product is not listed under non-returnable categories
📌 Please review individual product descriptions for any special return restrictions before placing your order.
🔄 Exchange Policy
If you would like to exchange your item (size, color, or style):
Contact our customer support within 7 days of delivery.
Provide your Order ID, product name, and desired replacement details.
Our team will confirm availability and guide you through the process.
⚠️ Exchanges are subject to stock availability.
If the requested item is unavailable, you may choose an alternative product of equal value.
💰 Refund Policy
Refunds are applicable only under the following circumstances:
The product was delivered damaged, defective, or incorrect (valid proof such as an unboxing video is required).
EVIKON is unable to fulfill an order after receiving advance payment.
Refunds are not applicable for:
Size issues
Color preference changes
Change of mind after purchase
In such cases, exchange may be offered if eligible.
🚚 Return Shipping & Charges
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
Original delivery charges are non-refundable.
The returned item must be sent to the address provided by our support team.
All returned products will undergo inspection before approval.
🕒 Refund Processing Time
Once the returned item is received and verified:
Refunds will be processed within 7–10 business days.
Refunds will be issued via the original payment method (bKash, Nagad, Bank Transfer, or Card).
Depending on the payment provider, the amount may take additional time to reflect.
🚫 Non-Returnable Items
The following items are not eligible for return or exchange:
Discounted or clearance products
Products marked as “Non-Returnable” on the product page
Items that have been used, washed, altered, or damaged after delivery
🧩 Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Contact us within 24–48 hours of delivery
Share clear photos or an unboxing video as proof
After verification, we will arrange a replacement, exchange, or refund based on the situation.
🔄 Policy Updates
EVIKON reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon publication on our website. We encourage customers to review this page periodically.
📞 Contact Us
For any return or refund related inquiries:
EVIKON
Customer Support Team
Effective Date: 22 February 2026
Last Updated: 22 February 2026
At EVIKON, customer satisfaction is our priority. Every product is carefully inspected before dispatch. However, if you experience any issue with your order, we are here to assist you.
This Return & Refund Policy explains the terms applicable to purchases made through www.evikonbd.com or our official social media platforms.
✅ Eligibility for Return or Exchange
You may request a return or exchange if:
The product is unused, unwashed, and in original condition
All tags, labels, and packaging are intact
The request is made within 7 days of receiving the product
The product is not listed under non-returnable categories
📌 Please review individual product descriptions for any special return restrictions before placing your order.
🔄 Exchange Policy
If you would like to exchange your item (size, color, or style):
Contact our customer support within 7 days of delivery.
Provide your Order ID, product name, and desired replacement details.
Our team will confirm availability and guide you through the process.
⚠️ Exchanges are subject to stock availability.
If the requested item is unavailable, you may choose an alternative product of equal value.
💰 Refund Policy
Refunds are applicable only under the following circumstances:
The product was delivered damaged, defective, or incorrect (valid proof such as an unboxing video is required).
EVIKON is unable to fulfill an order after receiving advance payment.
Refunds are not applicable for:
Size issues
Color preference changes
Change of mind after purchase
In such cases, exchange may be offered if eligible.
🚚 Return Shipping & Charges
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
Original delivery charges are non-refundable.
The returned item must be sent to the address provided by our support team.
All returned products will undergo inspection before approval.
🕒 Refund Processing Time
Once the returned item is received and verified:
Refunds will be processed within 7–10 business days.
Refunds will be issued via the original payment method (bKash, Nagad, Bank Transfer, or Card).
Depending on the payment provider, the amount may take additional time to reflect.
🚫 Non-Returnable Items
The following items are not eligible for return or exchange:
Discounted or clearance products
Products marked as “Non-Returnable” on the product page
Items that have been used, washed, altered, or damaged after delivery
🧩 Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Contact us within 24–48 hours of delivery
Share clear photos or an unboxing video as proof
After verification, we will arrange a replacement, exchange, or refund based on the situation.
🔄 Policy Updates
EVIKON reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon publication on our website. We encourage customers to review this page periodically.
📞 Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
EVIKON
Compliance Officer: [Rabbi Hossain]